1. Booking and Payment
1.1 All itinerary bookings require full payment or a designated deposit upon confirmation to secure your spot and vehicle resources.
1.2 Payment methods support WeChat Pay, Alipay, or UK local bank transfers. Please provide the transfer voucher to customer service after payment.
2. Cancellation and Refund Policy
2.1 Cancellations made more than 30 days before departure are eligible for a full refund (minus necessary processing fees).
2.2 Cancellations made within 15-29 days before departure will be refunded 50% of the itinerary cost.
2.3 Cancellations made within 14 days of departure are strictly non-refundable.
3. Itinerary Changes
3.1 In the event of force majeure (such as extreme weather, road closures, strikes, etc.), we reserve the right to alter or cancel the itinerary. If the itinerary is canceled, we will fully refund the amount paid, but will not be liable for other indirect losses incurred (such as flights, other hotels, etc.).
3.2 During the trip, the tour guide reserves the right to make minor adjustments to the sightseeing sequence based on actual traffic and weather conditions to ensure the overall safety and experience of the group.
4. Traveler Responsibilities
4.1 Please wait at the pickup location punctually at the agreed time. Arriving more than 15 minutes late will be considered an automatic abandonment of the trip, and fees will not be refunded.
4.2 Please keep your personal belongings safe. We will assist in searching for lost items during the trip but do not bear compensation responsibility.
4.3 European weather can be changeable; please be sure to bring a waterproof jacket and comfortable anti-slip walking shoes.
5. Dispute Resolution
5.1 The interpretation and application of these terms are governed by local UK laws.
5.2 Any disputes arising from these terms should first be resolved through friendly negotiation; if negotiation fails, a lawsuit may be filed in the local court.